Privacy Policy

Introduction

BrotherPOS ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our point of sale system and related services ("Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use the Service.

Information We Collect

Account Information

When you create an account, we collect:

• Business name and contact information
• Owner/operator name and email address
• Business license information
• Billing and payment information
• Phone number and physical address

Operational Data

When you use the Service, we collect:

• Transaction data (sales, refunds, discounts)
• Product and inventory information
• Customer information you input (names, purchase history, loyalty data)
• Employee information (names, PINs, access logs)
• System usage logs and analytics

Technical Information

We automatically collect:

• Device information (hardware ID, operating system)
• IP addresses and network information
• System error logs and diagnostic data
• Software version and configuration settings

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and manage your account
• Provide customer support and respond to inquiries
• Send important notices about your account or subscription
• Monitor and analyze usage patterns to improve the Service
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms of Service
• Develop new features and services

Data Storage and Security

Local Storage

BrotherPOS operates with an offline-first architecture. Your operational data is primarily stored locally on your POS server, giving you direct control over your sensitive business information.

Cloud Backup (Optional)

Professional plan customers who opt for cloud portal access have encrypted data backups stored on secure cloud servers in Canada. This data is encrypted both in transit and at rest using industry-standard encryption (TLS 1.3, AES-256).

Security Measures

We implement comprehensive security measures including:

• End-to-end encryption for data transmission
• Encrypted storage for sensitive data
• Regular security audits and penetration testing
• Role-based access controls and authentication
• Automatic security updates and patches
• Intrusion detection and monitoring systems

How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating the Service, such as payment processors, cloud hosting providers, and customer support tools. These providers have access only to the information necessary to perform their services and are bound by confidentiality agreements.

Legal Requirements

We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

Business Transfers

If BrotherPOS is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. After account termination, we will:

• Provide you with a data export upon request
• Delete cloud-stored data within 90 days of termination
• Retain certain records as required by law or for legitimate business purposes

You maintain control of data stored locally on your POS server.

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, contact us at info@brotherprocessing.com.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Improve our website and marketing efforts
• Provide personalized content

You can control cookies through your browser settings. Note that disabling cookies may affect some functionality of our website.

Children's Privacy

The Service is not intended for individuals under the age of 21 (or legal age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

International Data Transfers

BrotherPOS is based in Canada. If you access the Service from outside Canada, your information may be transferred to, stored, and processed in Canada. By using the Service, you consent to the transfer of your information to Canada and agree to the terms of this Privacy Policy.

Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through a prominent notice in the Service. Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Data Protection Officer

For privacy-related inquiries or to exercise your data protection rights, you may contact us at info@brotherprocessing.com.